The team at a Didcot opticians stepped in to support a critical care physician who was struggling to see while wearing his personal protective equipment (PPE).
Dr Patheeben Nagarajan, an intensivist working in John Radcliffe Hospital, contacted Specsavers in Didcot after he was struggling to fit his specs underneath his visored gas mask. Although the store has suspended all routine testing, the team are still on hand to offer essential and urgent care, particularly for key workers like Dr Nagarajan.
‘I hadn’t worn contact lenses for several years and wasn’t sure that I’d be able to find a solution during the lockdown,’ explains Dr Nagarajan who works in the ITU at the hospital. ‘But fortunately, Specsavers were able to help – advising on the lenses and fitting and dispatching my correct prescription extremely promptly.
‘With my new contact lenses, I feel confident both in the knowledge that I’m protecting myself but also that I’m able to perform my duty to my best too. Thank you, Specsavers.’
‘We’re delighted to have been able to help out Dr Nagarajan,’ adds Rukhsana Bi, Specsavers Didcot store director. ‘Despite being closed for routine appointments we are still open for care – supporting those who need urgent and essential assistance - helping those customers and hopefully relieving some of the pressure on the NHS too.’
Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. This includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
Customers can phone the store for advice - 01235 517 100 - and to be assessed on the level of care that they might need, the only exception being key workers who are able to walk in and seek immediate advice. Glasses and contact lenses can also be purchased online for customers with a current prescription.